Account Support | T-Mobile 5G Home Internet (2025)

Learn how to create your T-Mobile ID, get an overview of what to expect on your bill including charges, and learn more about the benefits available to you as a T-Mobile Internet customer.

  • T-Mobile ID
  • One-Time PIN
  • Billing
  • Charges
  • Data
  • Moving to New Address

Set up & manage your T-Mobile ID

Creating your T-Mobile ID is the first step to managing your account. Think of your T-Mobile ID as your universal login to everything we offer. With it, you can easily pay your bill, set up AutoPay, change line permissions and line nicknames, set up biometric login, managepaperless billing, and more without having to go into a store.

A T-Mobile ID can be created for each Internet line on your account. Use the email address you entered when you signed up for service. Your T-Mobile notifications (including One-Time PINs) will be sent to your email.

Verifying a One-Time PIN

When you contact T-Mobile, you may be asked to verify a One-Time PIN. Your One-Time PIN will be sent to the email address you used to sign up for your T-Mobile ID.

Get to know your T-Mobile bill

Your first bill amount depends on when you activate service and when you joined T-Mobile. Review the information below so you know what to expect from your first bill with T-Mobile Internet service.

Account Support | T-Mobile 5G Home Internet (1)

Understand Your First Home Internet Bill

New T-Mobile customer

Welcome to T-Mobile! We're so excited you're here.

Here's what you can expect once you activate T-Mobile Home Internet:

Your first bill includes:

Home Internet charges from theday your device shipsto theend of your first monthof service.

Your first bill will be duewithin 21 daysof the day your device ships.

Your next bill includes:

Your normal monthly charges and payment amount. You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

Existing T-Mobile customer

If you already have T-Mobile service, your first bill with Home internet service may seem high.

Here's what you can expect once you activate T-Mobile Home Internet:

Your first bill includes:

Home Internet charges from theday your device shipsto theend of your first monthof service and your second month of Internet service charges.

Your next bill includes:

Your normal monthly charges and payment amount. You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

View and pay your bill

You can view and pay your bill by logging in to your T-Mobile account with your T-Mobile ID.

Once you're logged in, select View bill orBill & payto get started.

Charges

If you decide to cancel your T-Mobile Internet service, contact us.

T-Mobile provides a gateway and/or mesh access point at no extra charge. If you’re cancelling service or exchanging equipment you will need to return your equipment within 45 days, or you will be charged a non-return fee of up to $370.

When we receive your equipment, we’ll inspect it for excessive damage including but not limited to:

  • LCD screen damage
  • Physical damage to the gateway
  • Tampering, hardware alterations, or modifications
  • Liquid damage
  • Other excessive damage

We’ll notify you if we found your equipment was returned with excessive damage. If excessive damage is found, a one-time charge of $79 will be added to your bill within 1-2 bill cycles. The charge is displayed on the bill asINTERNET EQUIP DAMAGE CHARGE.

Data

Check Data Usage

If you have a Home Internet Lite,AWAY™, or Home Internet Backup plan, your monthly data allotment does not rollover month to month. It replenishes on the bill cycle close date.

You'll receive a notification on gateway (and email, if an email address is on file) at 95%and100%of data usage. To view your data usage:

  1. Log into your T-Mobile account. Don't have a T-Mobile account? Learn more and set up your T-Mobile ID.
  2. Check your usage.

Add a data pass

If you have aHome Internet Lite 150 GB plan or AWAY™ 200GB plan, you can purchase a 10 GB Internet Data Pass ($10 per line) or 25 GB Internet Data Pass ($20 per line).

To purchase a pass on your plan, contact usat1-800-866-2453for assistance.

Get more data

Learn how to view and change your plan to get more data.

Moving to a New Address

Give us a call at 1-855-916-3292 to determine if your new address is eligible for Home Internet service. If service is available, you can follow the set up instructions on this page when you move.

Looking for something else?

Return to T-Mobile Internet Support

Learn more about Account Support

Account Support | T-Mobile 5G Home Internet (2025)

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