Learn how to create your
- T-Mobile ID
- One-Time PIN
- Billing
- Charges
- Data
- Moving to New Address
Set up & manage your T-Mobile ID
Creating your
A
Set up & manage your T-Mobile ID
Verifying a One-Time PIN
When you contact
Get to know your T-Mobile bill
Your first bill amount depends on when you activate service and when you joined
New T-Mobile customer
Welcome to
Here's what you can expect once you activate
Your first bill includes:
Home Internet charges from theday your device shipsto theend of your first monthof service.
Your first bill will be duewithin 21 daysof the day your device ships.
Your next bill includes:
Your normal monthly charges and payment amount. You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).
Existing T-Mobile customer
If you already have
Here's what you can expect once you activate
Your first bill includes:
Home Internet charges from theday your device shipsto theend of your first monthof service and your second month of Internet service charges.
Your next bill includes:
Your normal monthly charges and payment amount. You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).
View and pay your bill
You can view and pay your bill by logging in to your
Once you're logged in, select View bill orBill & payto get started.
View and pay your bill
Charges
If you decide to cancel your T-Mobile Internet service, contact us.
When we receive your equipment, we’ll inspect it for excessive damage including but not limited to:
- LCD screen damage
- Physical damage to the gateway
- Tampering, hardware alterations, or modifications
- Liquid damage
- Other excessive damage
We’ll notify you if we found your equipment was returned with excessive damage. If excessive damage is found, a one-time charge of $79 will be added to your bill within 1-2 bill cycles. The charge is displayed on the bill asINTERNET EQUIP DAMAGE CHARGE.
Charges
Data
Check Data Usage
If you have a Home Internet Lite,AWAY™, or Home Internet Backup plan, your monthly data allotment does not rollover month to month. It replenishes on the bill cycle close date.
You'll receive a notification on gateway (and email, if an email address is on file) at 95%and100%of data usage. To view your data usage:
- Log into your
T-Mobile account. Don't have aT-Mobile account? Learn more and set up your T-Mobile ID. - Check your usage.
Add a data pass
If you have aHome Internet Lite 150 GB plan or AWAY™ 200GB plan, you can purchase a 10 GB Internet Data Pass ($10 per line) or 25 GB Internet Data Pass ($20 per line).
To purchase a pass on your plan, contact usat1-800-866-2453for assistance.
Get more data
Learn how to view and change your plan to get more data.
Data
Moving to a New Address
Give us a call at 1-855-916-3292 to determine if your new address is eligible for Home Internet service. If service is available, you can follow the set up instructions on this page when you move.
Moving to a New Address
Looking for something else?
Return to T-Mobile Internet Support
Learn more about Account Support